Add Family and Couple Members
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Every person in a multi-unit membership such as a couple or family membership will have their own sign-in ID and profile, their own membership number, and their own membership card. If you have just joined as a couple or family member or converted from an individual membership then you will need to add each additional member to the ACE online database.


Consider using the "print page" feature at the top of this web page to reference this page as you follow each step.


Couple Memberships


  1. Sign In to the website if you haven't already.

  2. Click on MEMBERSHIP-> Manage My Profile

  3. Under Information and Settings, select Additional Couple Member

  4. Make certain you have an additional seat available, then click on the link Activate all available seats. If you do not see at least one seat available and you have paid for a couple membership, contact ACE.

  5. Click on Create Additional Couple Member. You will need to create a username and password for the new member. You may also choose to send an email invite to that member and allow them to create their membership account. The system will notify you that you will be logged out. Click okay, the profile that you create will remain linked to your membership.

  6. Select second member - couple membership as the membership type, the fee will be $0. You may have to scroll down to find it.


Family Memberships


  1. Sign In to the website if you haven't already.

  2. Click on MEMBERSHIP-> Manage My Profile

  3. Under Information and Settings, select Additional Family Member

  4. Make certain you have additional seats available, then click on the link Activate all available seats. If you do not see the correct number of seats that you paid for, contact ACE.

  5. Click on Create Additional Family Members. You will need to create a username and password for each new member. The system will notify you that you will be logged out. Click okay, the profile that you create will remain linked to your membership.

  6. Select additional family member as the membership type, the fee will be $0. You may have to scroll down to find it.

  7. Repeat steps two through six for each additional family member. If you are unable to add more than two members and you paid for additional members beyond three, please contact ACE. We may need to adjust the number of seats available to your membership.


If you have any questions regarding your membership with ACE, please do not hesitate to contact us by using the "Contact Us" link at the top of every page.